Vayico

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Privacy

Privacy Policy

This policy explains what data Vayico handles, why we use it, which service providers help us, and how you can request deletion.

Version: 2026-07-24 Last updated: July 24, 2026
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1. Who controls the data?

The Vayico app and website are operated by the Vayico service provider. Contact: privacy@vayico.com. Final company details will be added before public launch.

This policy applies to the Vayico mobile app, vayico.hu, vayico.com and the related backend services.

2. What data do we process?

  • Account data: name, email, phone number, language, country, time zone, login and security information.
  • Billing data: billing name, address, country, tax number and package information.
  • Trip data: trip name, country, cities, dates, travel modes, travelers, interests, accommodation, itinerary items and usage limits.
  • Location data: GPS coordinates, approximate position, map searches and route-related information when you allow location-based features.
  • Photos and documents: travel documents, boarding passes, document photos and images selected for the visual guide.
  • Content sent to AI: questions, chat messages, trip context, itinerary, place data, photos and GPS data when you use AI features.
  • Payment and subscription data: plan, entitlements, purchase identifiers and Apple, Google or RevenueCat status. We do not directly process card details.
  • Technical data: device type, app version, language, errors, API logs and security events.

3. Why do we use the data?

  • To create accounts, sign users in and identify them securely.
  • To operate trips, itineraries, offline guides, flight guides, local phrases and map features.
  • To provide AI place search, chat, visual guide, place stories and recommendations.
  • To support GPS-based active trips, walking mode, itinerary timing and nearby suggestions.
  • To manage purchases, subscriptions, package limits and add-ons.
  • To protect the service, prevent abuse, fix errors and improve the product.

4. AI providers

Vayico may use OpenAI services for AI features. We send only the data needed for the selected function, such as your question, trip data, place names, GPS coordinates or the image selected for the visual guide.

Photos and text are sent for functional processing only. For the visual guide, the image, location and trip context help narrow down what you are looking at.

5. Maps and places

We may use Google Maps and Google Places for maps, place search, place identification, ratings, opening hours and routing. Search terms, coordinates, city data and Google Place IDs may be shared for these features.

Google’s own privacy terms may also apply when using map features.

6. Payments and in-app purchases

Mobile purchases are processed through Apple App Store or Google Play. RevenueCat helps us manage and verify entitlements.

Vayico does not receive or store your card details. Purchase identifiers are used so your plan and add-ons appear correctly in the app.

7. Photos, documents and offline data

Documents saved in the vault are primarily stored on the device so they remain available offline. Images selected for AI visual guide may be sent to the AI provider to generate the answer, but are not used for advertising.

Offline guide, flight guide, local phrases, emergency numbers and selected images may be downloaded to the app for offline use.

8. Retention

  • Account data is kept while the account exists.
  • Trip and content data is kept while needed for the service and user history.
  • AI and map cache data may be stored for a limited time to make the service faster and avoid repeated requests.
  • Billing data is kept according to legal retention rules.
  • When deletion is requested, data that can be deleted is removed or anonymized unless law requires retention.

9. Processors and partners

  • OpenAI: AI answers, visual guide, chat, itinerary, text and audio features.
  • Google Maps and Google Places: maps, place search, coordinates, routes, opening hours, ratings and place identification.
  • RevenueCat: subscription and entitlement status.
  • Apple and Google: in-app purchases, subscriptions and payment transactions.
  • Hosting and infrastructure providers: backend, database, file storage and logs.

10. Your rights and deletion

You can request access, correction, portability, restriction or deletion of your data. You can also request deletion of your account and related deletable data.

To request deletion, use https://vayico.hu/account-deletion or email privacy@vayico.com from your registered email address. We may verify that the request belongs to your account.

11. Children and travelers

The app may ask for traveler counts, such as adults, children and infants, to improve itinerary and packing suggestions. We do not require named child profiles for the core service.

12. Contact

For privacy questions, complaints or deletion requests, contact privacy@vayico.com.